Terms & Conditions | Mariden Resort and Homestay Siargao

1. Acceptance of Terms

By making a reservation or using the services of Mariden Resort and Homestay Siargao ("the Resort," "we," "us," or "our"), you agree to be bound by these Terms and Conditions. Please read them carefully before booking.

2. Reservations and Bookings

2.1 Booking Confirmation

A reservation is confirmed only when you receive a booking confirmation via email or through your chosen booking platform. We recommend booking directly through our website for the best rates.

2.2 Payment

Payment methods and schedules vary depending on the booking platform used. For direct bookings, we accept cash, bank transfer, and online payment methods. Full payment or deposit may be required to secure your reservation.

2.3 Pricing

All rates are in Philippine Peso (₱) unless otherwise stated. Prices are subject to change without notice. The rate applicable is the one confirmed at the time of booking.

Twin A-Frame Room: ₱2,500 per night (good for 4 guests)
Cozy Double Room: ₱1,500 per night (good for 2-3 guests)
Snug Family Room: ₱4,000 per night (good for 6 guests, up to 8 with extra beds)

Online Travel Agency (OTA) Pricing: Our partner booking platforms (Booking.com, Agoda, Airbnb, Expedia, Traveloka, etc.) may display rates that differ from our direct booking prices, either higher or lower. You have the option to choose which platform to book through, and the price you select is final and non-refundable with respect to any price differences between platforms. Please note that add-on services such as extra beds, airport transfers, meals, and other ancillary services are not included in the base room rates and will be charged separately unless explicitly stated in your booking confirmation.

2.4 Length of Stay

Standard bookings are for short-term stays (up to 30 days). For extended stays beyond 30 days, special rates and terms may apply. Please contact us directly for long-term accommodation arrangements.

2.5 Group Bookings

For bookings of 3 or more rooms or groups exceeding 10 persons, special group rates and terms may apply. A non-refundable deposit of 50% may be required to secure group reservations. Final guest count must be confirmed 7 days before arrival. Changes to group size may affect the total rate.

3. Check-In and Check-Out

3.1 Check-In Time

Standard check-in time is 2:00 PM. Early check-in is available free of charge, subject to room availability. Please contact us in advance to arrange early check-in.

3.2 Check-Out Time

Standard check-out time is 12:00 noon. Late check-out is available free of charge and subject to availability.

3.3 Identification

A valid government-issued photo ID (passport, driver's license, or national ID) is required upon check-in for all guests.

3.4 Security Deposit

A refundable security deposit of ₱1,000 per room is required upon check-in to cover potential damages or missing items. The security deposit will be refunded after staff has inspected the room during check-out, provided there are no damages, missing items, or outstanding charges.

3.5 Payment Upon Check-In

Full payment is required upon check-in for direct bookings, unless other arrangements have been confirmed in advance.

4. Cancellation and Refund Policy

4.1 Direct Bookings

For direct bookings through our website or contact channels:

Free Cancellation: Cancellations made at least 30 days before arrival are allowed for a full refund
Late Cancellation: Cancellations made less than 30 days before check-in forfeit the deposit
No-Show: Failure to check in without prior notice will result in forfeiture of the full reservation amount

4.2 Third-Party Bookings

Bookings made through third-party platforms (Booking.com, Agoda, Airbnb, etc.) are subject to the cancellation policies of those platforms. Please refer to your booking confirmation for details.

4.3 Early Departure

Guests who check out earlier than their confirmed departure date will not receive a refund for unused nights unless exceptional circumstances apply (medical emergency with documentation, force majeure events). The Resort must be notified at least 24 hours in advance of early departure.

4.4 Force Majeure

In cases of force majeure events (natural disasters, government travel restrictions, etc.), we will work with you to reschedule or provide a refund at our discretion. The Resort is not liable for failure to perform its obligations under this Agreement due to circumstances beyond its control.

5. Guest Responsibilities

5.1 Conduct

Guests are expected to conduct themselves in a respectful and orderly manner and comply with all resort policies. We reserve the right to refuse service or ask guests to leave without refund for disruptive, dangerous, illegal behavior, or failure to comply with safety guidelines and rules.

5.2 Noise and Quiet Hours

Please respect other guests by keeping noise levels reasonable, especially during quiet hours (8:00 PM to 9:00 AM). Use headphones when listening to music or watching videos in public areas.

5.3 Smoking Policy

Smoking is strictly prohibited inside all Resort buildings. Designated smoking areas are provided outdoors. Tampering with or disabling smoke detectors is prohibited.

5.4 Pets

Pets are allowed in our Snug Family Room only. Service animals are permitted in all areas but must be declared upon reservation. Pet owners are responsible for their pets' behavior and any damage caused. Additional cleaning fees may apply.

5.5 Room Occupancy

Guest rooms have a maximum occupancy set by the Resort. Additional occupants exceeding the standard capacity may incur extra charges.

5.6 Child Supervision

All children under 13 years old must be under the direct supervision of their parents or legal guardians at all times. Parents or guardians are responsible for the safety and conduct of minors in their care.

5.7 Non-Consumable Items

Taking non-consumable items such as towels, blankets, linens, or other Resort property from the premises is strictly prohibited and may result in charges to the guest.

5.8 Alcohol Consumption

Guests must be 18 years or older to consume alcohol on the premises in accordance with Philippine law. The Resort reserves the right to refuse service to intoxicated guests and may ask guests to leave without refund if their behavior becomes disruptive due to alcohol consumption. Glass containers are not permitted in the pool area for safety reasons.

5.9 Visitors and Non-Guests

Registered guests may receive visitors in common areas during resort operating hours (8:00 AM to 7:00 PM). All visitors must register at reception upon arrival. Visitors are not permitted to use Resort facilities (swimming pool, rooms, etc.) unless they pay the applicable day-use fee. Overnight guests who were not registered at check-in will be charged the applicable room rate. The Resort reserves the right to deny visitor access for security or capacity reasons.

6. Damage and Liability

6.1 Property Damage

Guests are responsible for any damage to resort property, furnishings, or equipment caused during their stay. Repair or replacement costs will be charged to the guest.

6.2 Personal Belongings

The Resort is not responsible for loss, theft, or damage to guests' personal belongings. We recommend securing valuables in your room or using our safety deposit services if available.

6.3 Liability Waiver

Guests use resort facilities (swimming pool, recreational areas, etc.) at their own risk. The Resort is not liable for accidents, injuries, or losses unless caused by our negligence.

7. Facilities and Services

7.1 Pool and Recreational Facilities

Pool Safety: Guests are required to shower before entering the swimming pool. Diving, running, and rough play in the pool area are strictly prohibited. Lifeguards are on duty during specified operating hours. Outside of these hours, guests swim at their own risk. Guests are responsible for their own safety while using the swimming pool. The children's pool is designated for guests aged 12 and under, and parents or guardians must supervise their children at all times.

Emergency Procedures: Familiarize yourself with the location of emergency exits and evacuation routes. In case of an emergency, follow the instructions provided by Resort staff. The Resort has a designated first aid station. Please report any injuries or emergencies to the nearest staff member.

7.2 Wi-Fi and Internet Services

7.2.1 Service Description and Availability

Mariden Resort and Homestay Siargao ("the Resort") provides wireless internet access (Wi-Fi) to guests as a complimentary amenity powered by Starlink satellite internet technology. Wi-Fi service is provided on an "as-is" and "as-available" basis without any guarantees, warranties, or representations regarding availability, speed, reliability, consistency, or performance. The Resort makes no commitment that Wi-Fi service will be uninterrupted, error-free, secure, or meet any specific performance standards.

Data limits apply based on guest status: walk-in guests receive 3GB per voucher; checked-in guests receive 20GB per voucher. Additional data packages are available for purchase at the front desk. The Resort reserves the right to modify data limits, pricing, and service terms at any time without prior notice.

7.2.2 No Warranties and Disclaimers

THE WI-FI SERVICE IS PROVIDED "AS-IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED ACCESS. The Resort expressly disclaims all warranties related to:

Continuous, uninterrupted, or error-free internet connectivity
Specific internet speeds, bandwidth, or latency performance
Compatibility with any particular device, operating system, application, or service
Availability of any specific websites, applications, protocols, or online services
Security, privacy, or confidentiality of data transmitted over the network
Freedom from viruses, malware, or other harmful components

Guests acknowledge that satellite internet technology (Starlink) is subject to weather conditions, atmospheric interference, satellite positioning, network congestion, and other factors beyond the Resort's control that may affect service quality, speed, and availability.

7.2.3 Device Compatibility and Connection Issues

The Resort provides Wi-Fi network infrastructure but does NOT guarantee that any particular guest device will be able to connect to or utilize the Wi-Fi service. Inability to connect may result from device incompatibility, outdated software or firmware, incorrect network settings, hardware limitations, or other device-specific technical issues. The Resort is not responsible for troubleshooting, configuring, or supporting individual guest devices.

Guests are solely responsible for ensuring their devices are compatible with standard Wi-Fi protocols (IEEE 802.11 a/b/g/n/ac/ax), have current security certificates, and are properly configured. No refunds, credits, or compensation will be provided if a guest's device cannot connect to the Wi-Fi network for any reason.

7.2.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE RESORT SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO THE USE OF, INABILITY TO USE, INTERRUPTION OF, OR PERFORMANCE OF THE WI-FI SERVICE, INCLUDING BUT NOT LIMITED TO:

Loss of business, profits, revenue, income, or anticipated savings
Inability to work remotely, conduct business operations, or perform professional activities
Missed business opportunities, communications, meetings, or deadlines
Loss, corruption, or unauthorized access to data, files, or information transmitted over the network
Inability to access email, video conferencing, cloud services, or other online platforms
Costs of procuring substitute internet services or connectivity
Damage to devices, software, or data resulting from network use
Unauthorized access to devices or accounts while connected to the network
Interception, monitoring, or theft of data transmitted over the network
Any other economic loss, inconvenience, or damages of any kind

This limitation applies regardless of the legal theory upon which the claim is based (contract, tort, negligence, strict liability, or otherwise), even if the Resort has been advised of the possibility of such damages. Guests who require guaranteed, reliable internet connectivity for business purposes, remote work, or critical communications are strongly advised to secure alternative internet solutions (mobile data, portable hotspots, etc.) and not rely on the Resort's Wi-Fi service.

IN NO EVENT SHALL THE RESORT'S TOTAL LIABILITY TO ANY GUEST FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RELATED TO WI-FI SERVICE EXCEED THE AMOUNT PAID BY THE GUEST FOR THEIR ACCOMMODATION.

7.2.5 Network Security and Traffic Management

To protect network integrity, security, and performance for all guests, the Resort employs various network security measures and traffic management systems, including but not limited to firewalls, content filtering (Pi-hole and similar technologies), intrusion detection systems, bandwidth throttling, and protocol filtering. The Resort reserves the absolute right to:

Block, filter, throttle, or restrict access to specific websites, domains, IP addresses, ports, protocols, or services at our sole discretion
Monitor network traffic for security purposes, bandwidth management, and acceptable use policy enforcement
Implement content filtering to block malicious sites, phishing attempts, malware distribution, adult content, or other categories deemed inappropriate
Prioritize, deprioritize, or limit bandwidth for specific types of traffic (streaming, downloads, peer-to-peer, etc.)
Temporarily or permanently suspend network access for any user or device exhibiting suspicious activity, excessive usage, or policy violations

Content filtering and security systems may occasionally block legitimate websites or services. The Resort makes no warranty that any particular website, application, or online service will be accessible through our network. No refunds, credits, or technical support will be provided if specific websites or services are blocked or unavailable. Guests requiring access to specific services should verify accessibility before relying on the Resort's Wi-Fi for critical activities.

7.2.6 Acceptable Use Policy

Guests must use the Wi-Fi service in compliance with all applicable laws and Resort policies. Prohibited activities include but are not limited to:

Illegal activities, including accessing, distributing, or storing illegal content
Copyright infringement, piracy, or unauthorized distribution of protected content
Hacking, network intrusion attempts, port scanning, or vulnerability testing
Distributing malware, viruses, or engaging in phishing or spam activities
Excessive bandwidth consumption that degrades service for other guests
Operating servers, commercial activities, or cryptocurrency mining
Circumventing network security measures, authentication systems, or content filters
Any activity that violates Philippine law or international regulations

The Resort reserves the right to immediately suspend or terminate Wi-Fi access for any guest violating this Acceptable Use Policy without notice, refund, or liability. Serious violations may result in termination of accommodation without refund and potential reporting to law enforcement authorities.

7.2.7 Service Interruptions and Maintenance

Wi-Fi service may be interrupted, suspended, or unavailable due to maintenance, upgrades, repairs, equipment failure, power outages, internet service provider issues, satellite positioning, weather conditions (rain fade, atmospheric interference), network congestion, or other technical reasons. The Resort may perform scheduled or emergency maintenance without advance notice to guests.

No refunds, credits, or compensation will be provided for service interruptions of any duration. Guests acknowledge that internet connectivity is a complimentary amenity and not a guaranteed service included in the accommodation rate.

7.2.8 Security and Privacy Disclaimer

The Wi-Fi network is a SHARED PUBLIC NETWORK accessible by multiple guests and devices simultaneously. The Resort CANNOT and DOES NOT guarantee the security, privacy, or confidentiality of any data transmitted over the Wi-Fi network. Guests use the network entirely at their own risk.

Security Risks: Public Wi-Fi networks are inherently vulnerable to security threats including but not limited to unauthorized access, eavesdropping, man-in-the-middle attacks, session hijacking, packet sniffing, and malicious actors monitoring network traffic. Sensitive activities such as online banking, accessing confidential business information, transmitting passwords or personal data, or conducting financial transactions should be performed over a Virtual Private Network (VPN) or avoided entirely on public Wi-Fi.

Guest Responsibilities: Guests are solely responsible for protecting their devices, accounts, and data while using the Wi-Fi service. Recommended security measures include using a reputable VPN service, ensuring devices have updated antivirus software and security patches, using strong passwords, enabling two-factor authentication, and avoiding accessing sensitive accounts or information over public Wi-Fi.

The Resort is not responsible for any unauthorized access to guest devices, accounts, or data; theft of credentials or personal information; financial fraud or identity theft; or any other security breach occurring while using the Wi-Fi network.

7.2.9 No Technical Support

The Resort provides Wi-Fi network credentials and access information but does not provide technical support for connecting devices, troubleshooting connection issues, configuring device settings, or resolving compatibility problems. Guests experiencing connectivity issues are responsible for troubleshooting their own devices or seeking assistance from the device manufacturer or a qualified technician.

Resort staff may provide basic assistance (network name, password) but are not obligated to troubleshoot device-specific issues and cannot guarantee successful connection for any device.

7.2.10 Captive Portal and Terms Acceptance

Access to the Wi-Fi network requires acceptance of these terms through the network's captive portal authentication system. By connecting to the Wi-Fi network and accepting the captive portal terms, guests acknowledge they have read, understood, and agree to be bound by all provisions of this Wi-Fi and Internet Services section.

7.2.11 Third-Party Services and Content

The Resort provides only internet connectivity infrastructure. All websites, applications, content, services, and platforms accessed through the Wi-Fi network are provided by third parties. The Resort has no control over, does not endorse, and is not responsible for any third-party content, services, or websites accessed through the network. Guests access third-party services at their own risk and subject to the terms and policies of those third-party providers.

7.2.12 Modifications to Service

The Resort reserves the right to modify, suspend, or discontinue the Wi-Fi service or any aspect thereof at any time without notice or liability. The Resort may change network configurations, access credentials, data limits, terms of service, or any other aspect of the Wi-Fi service at its sole discretion.

7.2.13 Guest Acknowledgment and Assumption of Risk

BY USING THE WI-FI SERVICE, GUESTS EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

They have read and understood all terms and limitations in this section
They use the Wi-Fi service entirely at their own risk
They will not hold the Resort liable for any damages, losses, or consequences resulting from Wi-Fi use or inability to use the service
They accept all security risks associated with using a public Wi-Fi network
They will not rely on Wi-Fi availability for critical business operations, remote work, or time-sensitive communications
They waive any right to claim damages for loss of business, income, or economic opportunity related to Wi-Fi service
They will secure alternative internet solutions if reliable connectivity is essential to their stay

Guests who cannot accept these terms should not use the Wi-Fi service and should arrange alternative internet connectivity for their needs.

7.3 Laundry Services

Laundry service is available at ₱60 per kilogram with a minimum charge of ₱300. Turnaround time is same day or within 24 hours depending on availability.

7.4 Housekeeping Services

Housekeeping service is provided daily for rooms and common areas. Guests may decline housekeeping by placing a "Do Not Disturb" sign on the door or notifying the front desk. Fresh towels and linens are provided daily. Additional towels are available upon request at the front desk.

7.5 Airport Transfers and Transportation

Airport transfer services can be arranged for an additional fee upon request. Prices vary based on vehicle type, number of passengers, and time of day. The Resort is not liable for delays, cancellations, or missed flights due to traffic, weather, road conditions, or other factors beyond our control. Guests are responsible for allowing adequate travel time to the airport. We recommend arriving at the airport at least 2 hours before domestic flights and 3 hours before international flights.

7.6 Valuables and Security

Guests are responsible for their belongings. Use the provided safety deposit boxes for valuable items when available. The Resort is not responsible for any lost or stolen items.

8. Food and Beverage

We offer home-style local cuisine prepared on-site. Outside food and drinks are permitted. Breakfast and other meals can be ordered separately and are not included in room rates unless specified.

9. Privacy and Data Protection

9.1 Personal Information

We collect and process personal information in accordance with our Privacy Policy and the Data Privacy Act of 2012 (Republic Act No. 10173). By making a reservation, you consent to our collection and use of your information as described.

9.2 CCTV Surveillance

For the safety and security of all guests and staff, closed-circuit television (CCTV) cameras are installed and operational in public areas of the Resort, including but not limited to the pool area, reception, common areas, and parking areas. CCTV cameras are NOT installed in guest rooms or private areas. Recorded footage is retained for security purposes and may be used in the investigation of incidents, accidents, or as required by law. By entering the Resort premises, you consent to being recorded in public areas.

9.3 Photography and Social Media

The Resort may take photographs or videos of the premises and public areas for marketing, promotional, and social media purposes. By staying at the Resort, you consent to being incidentally photographed or recorded in public areas and the potential use of such images in Resort marketing materials. If you wish to opt out, please inform staff at check-in. Guests are welcome to share their experiences on social media platforms but must respect the privacy of other guests and refrain from posting images or videos of other guests without their consent.

10. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website with the revision date. Continued use of our services constitutes acceptance of the modified terms.

11. Utilities and Service Interruptions

The Resort will make every effort to provide continuous utilities and services including electricity, water, and internet. However, we cannot guarantee uninterrupted service due to factors beyond our control such as weather conditions, natural disasters, power outages, water supply issues, or utility provider maintenance. No refunds will be provided for temporary service interruptions of less than 24 consecutive hours. For interruptions exceeding 24 hours, guests may request a partial refund or credit at the Resort's discretion, depending on the severity and duration of the interruption.

12. Governing Law

These Terms and Conditions are governed by the laws of the Republic of the Philippines. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Surigao del Norte, Philippines.

13. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Mariden Resort and Homestay Siargao
Brgy. Lobogon, Del Carmen, Surigao del Norte 8418, Philippines
Email: inquiry@maridenresort.com
Phone/WhatsApp: +63 920 725 4405

14. Guest Agreement

Upon check-in, guests may be required to sign a Guest Agreement Form acknowledging these Terms and Conditions and the Resort's Safety Guidelines and Rules. The signed agreement applies to all members of the guest's party, provided they are accounted for as checked-in guests. By making a reservation or checking in, guests agree to abide by all terms, policies, and safety guidelines during their stay.

15. Acknowledgment

By completing a reservation or entering the Resort premises, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including all safety guidelines and rules. Your cooperation ensures a safe and enjoyable experience for all guests at Mariden Resort.